Participates in requirements gathering and design workshops to understand application functionality and support requirements for the team. Provides Level 2 and 3 Salesforce support and interacts with business and other teams. Conducts tool/technical assessments for releases. Performs feasibility analysis. Supports the technical architecture of the solution. Defines mapping specifications for integrating Salesforce with other enterprise applications. Provides application support, incident analysis, and problem reduction. Leads and mentors the Salesforce support team onsite and offshore. Qualifications Bachelor's degree in Computer Science or equivalent. 4+ years of experience in Salesforce.com project implementation and experience in enterprise level project and regional rollout. Full life cycle implementation and support, with hands-on technical knowledge and architecture solutions required. Salesforce.com certifications and good knowledge of the Salesforce.com platform (i.e., Visualforce, Apex, Salesforce Lightning, Integration, etc.). Experience migrating from Classic to FSC and Lightning. Able to work well in a cross-functional environment, effectively communicating with business users to understand requirements and provide solutions; provides overall Salesforce architecture guidance to align with enterprise architecture. Leads Salesforce Support for multiple Business Units, managing the support team onsite and offshore while actively interacting with Product and Business Partners. Excellent customer service skills and eagerness to help and learn leading-edge technologies (SF and other supporting services and components). Good communication skills, both written and verbal. #J-18808-Ljbffr Ethereum Technologies LLC
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