Job Description

Sr Director Operations Training & Execution Excellence

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Location: Miami

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, better is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

The Sr Director Operations Training & Execution Excellence is a key strategic leader responsible for building, scaling, and executing comprehensive training and development programs across Subway North America. This role leads a team of instructional designers, facilitators, field trainers, and execution experts to ensure consistent delivery of learning on operational standards, brand initiatives, and skills development, including onboarding, training & upskilling of Franchisees, Operations Managers, and Restaurant teams. This leader will work cross-functionally with Marketing, Operations, Technology, and Franchisee Services to drive performance, enable field execution, and support strategic brand transformation efforts. A key mandate is to ensure franchisees, and their teams are equipped with the knowledge, skills, and tools to deliver an exceptional guest experience and drive business growth. Ensuring teams are able to orchestrate and build best-in-class programs that re-energizes and engages the franchisee base, ensuring high quality and high impact experiences.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold , Empowered , Accountable , and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Strategy & Leadership: Develop and execute the North American training and execution strategy aligned with Subway's business goals. Lead and inspire a high-performing team across instructional design, training delivery, execution, and field support. Partner with regional teams to align training frameworks with global brand standards and adapt for regional needs; ensuring consistency and adherence to brand standards across all territories.
• Program Development & Delivery: Oversee the creation, deployment, and continuous improvement of onboarding, compliance, operations, and leadership development programs. Leverage blended learning approaches (in-person, digital, on-demand) to maximize reach and engagement across franchise locations. Integrate field training execution teams into the training lifecycle to support rollout and adoption of new initiatives.
• Executional Excellence: Lead initiatives that ensure consistent execution of brand standards, product launches, and operational rollouts across markets. Champion best-in-class tools and practices to accelerate time-to-competency and improve store-level performance. Use data and performance metrics to drive continuous improvement in training impact, field adoption & ROI.
• Field & Franchisee Enablement: Work with Field Operations to ensure training and execution tools are practical, scalable, and aligned with operational KPIs. Collaborate with franchisee advisory councils and key stakeholders to ensure training meets evolving business and operational needs. Build feedback loops to assess effectiveness of training and iterate based on results.
• Stakeholder Engagement, Management & Collaboration: Work closely with & influence key leaders & various departments, including Operations, Technology, Learning & Development, Marketing, Culinary, Development, Digital, Legal & Franchise Services, to ensure seamless execution of operational strategies. Engage franchisee advisory councils as required when building out key initiatives.
• Change Management & Transformation: Play a pivotal role in supporting large-scale transformations, including technology rollouts, digital platforms, and operational innovations. Develop and implement change management plans to ensure stakeholder engagement and minimize disruption during major transitions.
• Attend & Support operation of Operations Advisory Council.
• Facilitate Global Operations Monthly meetings.

Qualifications:

• Bachelors in Business or related field.
• Advanced degree in Learning & Development or similar is preferred.
• Strong financial acumen with experience in managing budgets and resources efficiently.
• Proven ability to lead large-scale transformation & demonstrated success leading training strategies in a fast-paced, evolving organization with expertise in learning principles, instructional design, digital learning technologies, and field execution.
• Strong understanding of large-scale franchising, field operations, frontline team dynamics, and customer service delivery.
• Strong leadership, commercial, interpersonal & presentation skills, with the ability to influence and collaborate across all levels of the organization.
• Proven ability to think strategically while executing communications plans with precision.
• Excellent written, visual, and oral communication skills, with a strong understanding of how to tailor messages to different audiences.
• Creative and innovative thinker with strong critical thinking and problem-solving skills.
• Detail-oriented with exceptional organizational and project management skills.
• Proficient in Microsoft Office Suite, including SharePoint, Outlook, Word, Excel, and PowerPoint.
• Ability to thrive in a fast-paced environment with multiple, changing priorities.
• 15+ years of experience in learning & development or field operations preferably within multi-unit, quick-service restaurant, franchise QSR environment.
• 5+ years in a senior leadership role. Significant experience in leading & managing teams and collaborating across cross-functional teams in a global, matrixed environment.
• Ability to travel, 30-60%.

What do we Offer?

• Insurance Plans
• Competitive Bonus
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• Many More.....

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

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