Job Description

Job Description

Job Description

Description:

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.

Great company culture and room for growth.

The Receptionist will act as the first point of contact for Metro Fire Equipment customers. The Receptionists primary responsibility will be to receiving incoming calls and proactively work to resolve the customer concerns or requests by accessing company estimating, scheduling, or billing software and proactively providing customers with requested information. In addition, the Receptionist will be responsible for managing the reception area by greeting customers, maintaining the conference rooms, receiving mail and packages, as well as other administrative duties.

Responsibilities

Professionally answer, screen, and appropriately forward incoming calls with minimal incorrect routing

Courteously greet and welcome all visitors when they arrive and provide the appropriate assistance

Notify company personnel of visitor arrival

Receive, sort, and distribute mail, packages and/or deliveries daily

If any mail is returned, contact employee, and request new/ updated address

Maintain conference rooms calendar and ensure double-booking doesn’t occur

Ensure conference rooms is kept neat and orderly

Keep a clean and safe reception area

Input invoices that come in the mail to Vendor Invoice Bank each day

Fold and mail invoices

Pull reports from Building Reports and provide to customer, as requested

Print, bind, and distribute NFPA manuals and study guides, as requested

Prepare and send birthday and anniversary cards to employees each month

Enter certifications and cards into company intranet

Take inventory of bathroom and office supplies and order/ restock as needed

Perform other related duties as assigned or required

High school diploma/ GED

2+ years of proven work experience as a Receptionist, Front Office Representative, or similar role

Proficient in Microsoft Office Suite

Hands-on experience with office equipment, including but not limited to computer, multi-phone console, printer, etc.)

Professional attitude and appearance

Able to work the hours of 8:00 AM – 5:00 PM

Able to start work at scheduled time, end work at scheduled time, follow-up on all missed calls, answer all incoming calls, etc.

Excellent Communication Skills: expresses self clearly and effectively when talking with internal and external customers

Multi-task: Ability to prioritize and manage multiple responsibilities simultaneously

Self-Motivated: able to stay on task and complete tasks with minimal supervision

Preferred

Knowledge of fire systems and tools

Experience working in ProfitZoom

Knowledge of Building Reports and Compliance Engine

Ability to type 40 wpm

Bilingual in English and Spanish

Benefits

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching

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