Job Description

Operations Specialist Team Manager (Home Claims) Excellent benefits plus hybrid working options Opportunity to lead an impactful team with a top 5 general insurer Drive real change and operational uplift within our Home Claims team Open to candidates in NSW, QLD, VIC, WA We are seeking a proactive and motivated Operations Specialist Team Manager to lead our dedicated team of Operations Specialists and Multi-Skilled Claim Specialists within our Home Claims division. Reporting to the Senior Manager of Home Claims Operations Support, you will take ownership of the Home Claims Knowledge Management System, as well as driving operational excellence through incident management and process improvement initiatives, with a focus on increasing effectiveness and efficiency across the Claims teams. You and your team will also be on hand to support with Event Response activities. This is an exciting role for an experienced team leader who has extensive experience in end-to-end home claims management. Responsibilities include: Collaborate with stakeholders across the business to align with risk incident and process improvement frameworks Support with Event Response during Catastrophe season, including deployment and oversight of Multi-Skilled Specialists Deliver operational reporting, insights and root cause analysis for the leadership team to support the management, investigation, response, rectification and closure of incidents and issues Develop and execute initiatives that drive continuous improvement across Home Claims Foster a positive team culture through people engagement initiatives, communication plans, and recognition programs Support and upskill the team to deliver on key priorities and support strategic initiatives, ensuring adherence to compliance standards About You Extensive experience in end-to-end home claims management Substantial experience in team management and leadership Strong knowledge of Insurance Claims disciplines, practices and products Customer focussed team player who thrives when juggling multiple tasks and projects Capable of driving both strategic change and operational level uplift Demonstrated ability to support Risk Incident management Excellent internal stakeholder engagement and management skills Working at Hollard At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great employee benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including: Professional and technical development opportunities Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle Paid parental and partner leave Additional leave options Novated lease options Corporate employee discounts from various retailers Wellbeing benefits e.g., vaccinations, health insurance discounts, Employee Assistance Program (EAP) Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity. Even if you don’t meet all our selection criteria, we encourage you to apply. Please note that a full background check will be completed on the successful applicant. Please note: We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered. Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information. How do your skills match this job? How do your skills match this job? Sign in and update your profile to get insights. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How much notice are you required to give your current employer? Please confirm your full legal name. Hollard conducts police and bankruptcy checks on all new employees. Do you have any convictions or current proceedings pending which may lead to a conviction? If yes, please provide details. Do you have any friends, family members, business partners or other acquaintances currently employed at Hollard? If yes, please list their full name. Insurance & Superannuation 1,001-5,000 employees Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships. As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs. Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships. As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs. Office/Operations Manager - Insurance $130-150K Ensure Recruitment- Seek Award Winner - Best Small Specialist Sydney NSW 15d ago ClaimsCo Sydney NSW 8d ago Property Claims Consultant Gallagher Bassett Sydney NSW 5d ago What can I earn as an Operations Specialist #J-18808-Ljbffr Hollard Insurance Company Pty Ltd

Job Tags

Remote job, Flexible hours,

Similar Jobs