Job Description

Due to our continued growth, we are seeking Benefits Coordinators to join our team!

Position Summary

The Benefit Eligibility Coordinator serves as the primary liaison between FCE, clients, plan participants, and internal departments to ensure timely and accurate eligibility enrollment administration. This role involves reviewing enrollment documentation, coordinating with stakeholders, and maintaining compliance with regulatory requirements. The ideal candidate will exhibit strong customer service skills and thorough knowledge of benefits processes.

Key Responsibilities

Eligibility Coordination

• Oversee the entire eligibility and enrollment lifecycle—from initial enrollment to changes and terminations—for participants in various benefit plans.
• Verify participant eligibility by reviewing and updating documentation, forms, and data in the system.
• Oversee and manage the enrollment process for renewals, qualifying life events, rate changes and plan revisions.

Fringe Reporting Review & Processing

• Coordinate fringe reporting processes, ensuring clients submit accurate and timely information.
• Work with the clients and/or internal teams to resolve any discrepancies or issues related to fringe benefit data.

Client Communication

• Respond to inquiries from clients, participants, and internal team members regarding eligibility requirements, statuses, and deadlines.
• Ensure clear, concise, and professional communication to facilitate accurate understanding and timely resolution of issues.

Documentation & Compliance

• Maintain accurate records of participant eligibility in compliance with ERISA, HIPAA, and other relevant regulations.
• Stay up to date on current regulations and guidelines, ensuring that eligibility procedures and documentation adhere to legal standards.

Process Monitoring & Improvement

• Collaborate with the Data Processing Analyst and other team members to identify data inconsistencies and improve workflows.
• Recommend process enhancements to streamline eligibility determination and reduce manual errors.

Training & Support

• Assist new hires and other colleagues in understanding eligibility processes, regulations, and best practices.
• Conduct educational sessions for plan sponsors and participants about eligibility rules and updates as needed.

Qualifications

Education : Associate or Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.

Experience : 5+years of experience in benefits administration, HR, or a related areas.

Knowledge

• Familiarity with ERISA, HIPAA, and other relevant benefits regulations.
• Basic understanding of various benefit plan types (e.g., medical, dental, retirement).

Soft Skills

• Strong organizational and time-management abilities.
• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Demonstrated customer service orientation.

Benefits Offered:

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan including the following:

• Competitive overall compensation package
• Career enhancement and growth opportunities
• 401(k) match up to 50% contribution
• Medical, dental, and vision coverage
• Life/AD&D insurance
• Accident/critical illness insurance
• FSA and HSA accounts
• Competitive paid time off
• Professional development/tuition funds
• Continuing education and career certification
• Employee engagement activities
• Service recognition compensation
• Work/life resources

FCE is an equal opportunity employer.

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